J² Intelligence — Terms & Conditions

Effective Date: September 11, 2026
Last Updated: September 11, 2026

These Terms & Conditions (“Terms”) constitute a legally binding agreement between J2 Intelligence LLC, doing business as J² Intelligence (“J² Intelligence,” “we,” “us,” or “our”), and the individual or business purchasing, subscribing to, accessing, or using our products or services (“Client,” “you,” or “your”).

These Terms govern every purchase, subscription, configuration, deployment, maintenance arrangement, and use of artificial-intelligence receptionists, assistants, agents, employees, automations, voice systems, chat systems, integrations, and related products and services provided by J² Intelligence, collectively referred to as the “Services” or “AI Employees.”

By signing an agreement or order form, paying an invoice, clicking “Purchase,” “Subscribe,” “Accept,” or a similar button, or accessing or using a Service, you acknowledge that you have read, understood, and agreed to these Terms.

If you are accepting these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization.

If you do not agree to these Terms, do not purchase or use our Services.

1. Business Status

J² Intelligence is operated by J2 Intelligence LLC, a Virginia limited liability company organized and authorized to conduct business in the Commonwealth of Virginia.

Our principal business address is:

J2 Intelligence LLC
3007 W Mercury Blvd #1001
Hampton, VA 23666
United States

J² Intelligence may conduct business under its legal name, J2 Intelligence LLC, and its brand name, J² Intelligence.

Nothing in these Terms creates a partnership, joint venture, franchise, employment relationship, fiduciary relationship, or agency relationship between J² Intelligence and the Client except to the limited extent necessary for us to perform expressly authorized Services on the Client's behalf.

2. Description of Services

2.1 AI Employees

J² Intelligence designs, configures, licenses, deploys, maintains, and supports conversational artificial-intelligence systems that may perform functions including:

• answering inbound telephone calls;

• placing authorized outbound telephone calls;

• interacting with customers or prospective customers;

• answering frequently asked questions;

• qualifying leads;

• collecting customer information;

• scheduling, modifying, or canceling appointments;

• sending or receiving SMS messages;

• sending emails;

• creating or updating CRM records;

• routing calls;

• transferring callers;

• creating service requests or tickets;

• collecting enrollment or intake information;

• accessing approved knowledge bases;

• interacting with calendars and business systems;

• completing client-defined workflows; and

• performing other functions included in an applicable order form or scope of work.

2.2 Customization

Each AI Employee may be customized according to information, instructions, scripts, workflows, documents, policies, pricing, schedules, frequently asked questions, brand materials, and other information supplied or approved by the Client.

The Client is responsible for ensuring that information it provides to J² Intelligence is accurate, complete, current, lawful, and appropriate for the intended use.

2.3 Scope of Work

Specific Services, features, deliverables, implementation requirements, subscription periods, setup fees, recurring charges, maintenance plans, and other commercial terms may be identified in an invoice, proposal, order form, statement of work, subscription checkout page, or other written agreement.

If there is a direct conflict between these Terms and a signed order form or written service agreement, the more specific written agreement will control for that particular Service.

2.4 Service Modifications

AI systems may require adjustments after deployment because of changes to Client operations, business policies, third-party platforms, software, telecommunications providers, AI models, APIs, or customer behavior.

Changes included in a maintenance or support plan will be performed according to the applicable plan.

Changes outside the purchased scope may be subject to additional charges.

3. Client Responsibilities

The Client agrees to:

• provide accurate and current business information;

• review the AI Employee before production deployment;

• promptly notify J² Intelligence of incorrect or outdated information;

• maintain any third-party accounts necessary for the Service;

• maintain legally required licenses, permissions, notices, and authorizations applicable to its business;

• ensure that its use of the Service complies with applicable laws and regulations;

• supervise the AI Employee's use in its business;

• maintain appropriate human oversight for consequential matters;

• protect account credentials and access information; and

• notify J² Intelligence promptly of suspected unauthorized access or misuse.

The Client remains responsible for its own business operations, decisions, products, services, employees, customers, and legal obligations.

An AI Employee does not replace the Client's responsibility to establish appropriate business procedures, supervision, or compliance controls.

4. Artificial Intelligence Limitations

4.1 AI May Make Mistakes

Artificial-intelligence systems are probabilistic technologies and may occasionally:

• misunderstand a caller or user;

• provide incomplete information;

• misinterpret an instruction;

• produce inaccurate information;

• fail to recognize speech;

• repeat information;

• experience delays;

• fail to complete an integration or automated action; or

• generate an unexpected response.

No AI system can be guaranteed to operate without error.

4.2 Client Review

The Client is responsible for reviewing important information generated, collected, or communicated by an AI Employee where appropriate.

The Client should maintain reasonable procedures for human review of matters involving significant legal, financial, medical, safety, employment, eligibility, contractual, or other consequential decisions.

4.3 No Guaranteed Business Results

J² Intelligence does not guarantee that an AI Employee will produce any particular amount of:

• revenue;

• leads;

• sales;

• appointments;

• enrollment;

• customer retention;

• cost savings;

• productivity;

• conversion rates; or

• other business results.

Any examples of potential savings, productivity improvements, revenue opportunities, or performance are illustrative unless expressly guaranteed in a signed written agreement.

5. Third-Party Platforms and Services

Our Services may rely on or integrate with third-party products, platforms, and infrastructure, including telecommunications providers, CRM platforms, email providers, calendar services, payment processors, cloud providers, AI-model providers, SMS providers, automation systems, and other software.

The Client may be required to maintain active third-party accounts.

The Client agrees to comply with applicable third-party terms and policies.

J² Intelligence does not control and cannot guarantee the availability, functionality, pricing, policies, security, or continued operation of independent third-party platforms.

A third-party provider may:

• change an API;

• discontinue a feature;

• experience an outage;

• change its pricing;

• impose usage restrictions;

• modify its policies; or

• terminate an integration.

J² Intelligence is not responsible for service interruptions or functionality failures caused solely by third-party systems outside our reasonable control.

Where reasonably possible, we may assist the Client in identifying or implementing an alternative solution, which may be subject to additional fees if substantial redevelopment is required.

6. Fees, Billing, and Payment

6.1 Pricing

The Client's setup fee, recurring subscription fee, maintenance fee, implementation fee, usage charge, term commitment, or other pricing will be stated in the applicable proposal, invoice, checkout page, order form, or service agreement.

6.2 Setup Fees

Unless otherwise stated in writing, setup and implementation fees compensate J² Intelligence for work including configuration, workflow creation, prompt engineering, integrations, testing, deployment, customization, and related development.

Once substantial setup or customization work has begun, setup fees are generally non-refundable except as expressly required by law or agreed to by J² Intelligence in writing.

6.3 Recurring Subscriptions

If a Client purchases a recurring subscription, the Client authorizes J² Intelligence or its payment processor to charge the approved payment method according to the billing frequency and amount disclosed when the subscription is purchased.

Subscription pricing, billing frequency, minimum commitment, renewal provisions, and cancellation requirements applicable to a particular plan will be disclosed in the applicable order form, checkout process, proposal, or agreement.

6.4 Automatic Renewal

Where a subscription automatically renews, J² Intelligence will provide any disclosures, notices, consent mechanisms, and cancellation procedures required by applicable law.

For transactions subject to consumer automatic-renewal laws, we will obtain any legally required affirmative consent before initiating recurring charges and provide legally required information concerning renewal and cancellation.

6.5 Free Trials and Promotional Periods

If J² Intelligence offers a free trial, discounted introductory period, or promotional subscription, the specific terms of that offer will be disclosed when the Client enrolls.

If a payment will automatically begin after a free trial or promotional period, that fact and the applicable charge will be disclosed before enrollment.

6.6 Cancellation

Cancellation rights depend on the subscription or service purchased.

Any minimum service term or early-termination obligation will be disclosed in the applicable order form or agreement.

Where applicable law grants the Client additional cancellation rights, those rights will control.

Cancellation stops future renewal or billing as specified in the applicable plan but does not ordinarily entitle the Client to a refund of amounts properly earned or charged before cancellation.

6.7 Failed Payments

If a payment is declined, reversed, disputed, or otherwise unpaid, we may:

• notify the Client;

• retry the authorized payment method;

• request an alternative payment method;

• temporarily suspend Services; or

• terminate Services if the balance remains unpaid.

6.8 Past-Due Amounts

To the extent permitted by law, undisputed overdue balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

The Client may also be responsible for reasonable costs incurred in collecting valid unpaid amounts where permitted by law.

6.9 Taxes

Prices do not include taxes unless expressly stated otherwise.

The Client is responsible for applicable sales, use, excise, or similar taxes imposed on the transaction, excluding taxes based solely on J² Intelligence's net income.

7. Refund Policy

Because AI Employees are customized to individual Client businesses and may involve substantial configuration and implementation work, payments for completed or substantially completed custom work are generally non-refundable.

Recurring subscription fees that have already been earned or cover a billing period that has already begun are generally non-refundable except:

• where required by law;

• where expressly provided by the applicable order form;

• where expressly provided by a promotional offer; or

• where J² Intelligence agrees otherwise in writing.

If J² Intelligence terminates a prepaid Service for convenience and not because of Client breach, misuse, nonpayment, or legal/compliance concerns, we will refund any applicable prepaid and unused Service fees on a prorated basis.

8. Changes, Maintenance, and Support

Support and modification rights depend on the Client's purchased plan.

If a Client purchases a maintenance plan that includes ongoing or unlimited changes, “unlimited” means that the Client may submit a reasonable number of modification requests within the scope of the existing AI Employee and purchased Service.

Unless expressly agreed otherwise, unlimited modifications do not include:

• creation of an entirely new AI Employee;

• development of an unrelated system;

• major custom software development;

• paid third-party services;

• new locations not included in the subscription;

• substantial integrations outside the original architecture; or

• functionality requiring materially different infrastructure.

We may establish reasonable procedures for submitting, prioritizing, testing, and deploying modification requests.

9. Acceptable Use

The Client may not use the Services to:

• violate federal, state, local, or international law;

• commit fraud or facilitate unlawful conduct;

• impersonate another person unlawfully;

• engage in deceptive or misleading practices;

• harass, threaten, stalk, or abuse another person;

• distribute unlawful, defamatory, infringing, or malicious content;

• transmit malware or malicious code;

• interfere with the security or operation of the Services;

• obtain unauthorized access to accounts, networks, or data;

• infringe intellectual-property or privacy rights;

• make unlawful telephone calls or send unlawful text messages;

• unlawfully record communications;

• collect personal information without a lawful basis when one is required;

• engage in illegal discrimination;

• use the Service for prohibited surveillance; or

• instruct an AI Employee to engage in conduct that would be unlawful if performed by a human employee.

J² Intelligence may refuse to implement any instruction, workflow, feature, script, integration, or use case that we reasonably believe creates legal, security, safety, reputational, technical, or abuse concerns.

10. Telephone, SMS, and AI Communications

10.1 Client Compliance Responsibility

If the Client uses an AI Employee for telephone calls, SMS messages, marketing communications, or similar outreach, the Client is responsible for ensuring that it has all consent, permission, lawful basis, and records required under applicable communications and marketing laws.

This may include requirements imposed by the Telephone Consumer Protection Act (“TCPA”), Federal Communications Commission rules, Federal Trade Commission requirements, state telemarketing laws, Do-Not-Call requirements, carrier policies, and similar laws or rules.

10.2 Artificial and Prerecorded Voice Calls

The Client must not instruct J² Intelligence to initiate artificial, prerecorded, or AI-generated calls in circumstances requiring consent unless the Client has obtained the legally required consent.

10.3 Telephone Numbers and Contact Lists

The Client represents that telephone numbers, email addresses, contact lists, leads, and other communications data supplied to J² Intelligence were lawfully obtained and may lawfully be used for the requested purpose.

10.4 SMS Consent

The Client may not use the Services to send marketing or promotional text messages without legally required consent.

Consent to receive marketing communications may not be treated as consent for unrelated purposes unless legally permissible.

11. Call Recording and Transcription

The Services may offer call recording, transcription, summarization, or quality-assurance functionality.

Recording and interception laws vary by jurisdiction.

The Client is responsible for identifying and satisfying notice and consent requirements applicable to calls made or received through its AI Employee.

When J² Intelligence configures a recording disclosure at the Client's request, the Client remains responsible for confirming that the disclosure is legally sufficient for the locations and circumstances in which the Service is used.

Where a call involves jurisdictions requiring the consent of all participating parties, the Client is responsible for implementing any additional consent procedures required by applicable law.

12. Privacy and Data Protection

Use of the Services is also subject to the J² Intelligence Privacy Policy, as updated from time to time.

The Privacy Policy is available at:

j-squared-intelligence.ai/privacy-policy

12.1 Client Data

“Client Data” means information, records, content, instructions, communications, customer information, transcripts, documents, or other data supplied by or processed on behalf of the Client.

As between J² Intelligence and the Client, the Client retains its rights in Client Data.

12.2 Processing on Behalf of Clients

Where J² Intelligence processes personal information solely on behalf of a Client, the Client generally determines the purpose for which the information is processed, and J² Intelligence acts as a service provider or processor as applicable.

The Client is responsible for providing legally required privacy notices and obtaining legally required consents or authorizations from its customers, users, callers, employees, parents, patients, or other individuals.

12.3 Sensitive Information

The Client must notify J² Intelligence before intentionally configuring an AI Employee to routinely process highly sensitive or regulated information where special technical, contractual, or legal requirements may apply.

12.4 Children's Information

If a Client uses an AI Employee in connection with a business serving children, including childcare or educational services, the Client is responsible for determining and satisfying applicable parental-notice, authorization, consent, recordkeeping, and privacy requirements.

12.5 Security

Each party will use reasonable safeguards appropriate to information under its control.

No electronic information system is completely secure, and J² Intelligence does not guarantee that unauthorized access or a security incident can never occur.

13. Regulated Industries and High-Risk Uses

Unless J² Intelligence expressly agrees otherwise in writing, the Services are not intended to independently make final decisions concerning:

• medical diagnosis or treatment;

• legal rights or legal advice;

• credit eligibility;

• lending;

• insurance eligibility;

• housing eligibility;

• employment hiring or termination;

• government benefits;

• emergency dispatch;

• or other decisions that produce significant legal or similarly consequential effects.

AI Employees may assist with administrative or communications functions in regulated industries, but the Client is responsible for determining whether its particular deployment complies with applicable industry requirements.

Where HIPAA, GLBA, FERPA, COPPA, or another specialized privacy or regulatory framework applies, additional contractual or technical requirements may be necessary.

A Client must not assume that use of J² Intelligence automatically makes the Client compliant with any industry-specific law.

14. Intellectual Property

14.1 J² Intelligence Property

Except for Client Materials and Client Data, J² Intelligence retains all right, title, and interest in its proprietary materials, including:

• system designs;

• methodologies;

• workflows;

• software;

• reusable automation structures;

• proprietary prompt frameworks;

• implementation methods;

• templates;

• documentation;

• know-how;

• business processes;

• configurations of general applicability; and

• other intellectual property developed independently of Client-owned materials.

14.2 Client Materials

The Client retains ownership of trademarks, logos, documents, scripts, business information, knowledge-base content, and other materials supplied by the Client (“Client Materials”).

The Client grants J² Intelligence a non-exclusive, worldwide, royalty-free license during the Service relationship to host, copy, modify, format, transmit, and otherwise use Client Materials only as reasonably necessary to provide, maintain, secure, and support the Services.

14.3 Client Authorization

The Client represents that it has sufficient rights to provide Client Materials to J² Intelligence and authorize their use.

14.4 AI Outputs

As between J² Intelligence and the Client, and subject to applicable law and third-party platform terms, the Client may use transcripts, summaries, records, and other outputs generated specifically through the Client's AI Employee for the Client's business purposes.

J² Intelligence does not guarantee that AI-generated material is unique or eligible for copyright, patent, trademark, or other intellectual-property protection.

AI systems may generate similar material for different users.

14.5 Restrictions

Unless expressly authorized in writing, the Client may not:

• reverse engineer our proprietary systems;

• copy or resell our proprietary configuration methodology;

• attempt to extract non-public system prompts or security instructions;

• bypass usage or security restrictions; or

• represent J² Intelligence proprietary technology as technology developed by the Client.

15. Confidentiality

Each party may receive non-public information concerning the other party's operations, customers, systems, finances, technology, pricing, processes, or business plans (“Confidential Information”).

Each party agrees to:

• use Confidential Information only as necessary to perform or receive the Services;

• protect it using at least reasonable care;

• limit disclosure to individuals or service providers with a legitimate need to know; and

• not disclose it to unauthorized third parties.

Confidential Information does not include information that:

• becomes publicly available without breach of these Terms;

• was lawfully known without confidentiality restrictions;

• is lawfully obtained from an independent third party; or

• is independently developed without use of the other party's Confidential Information.

Disclosure required by law or valid legal process is permitted, subject to legally permissible notice to the affected party.

16. Service Availability

We work to provide reliable Services but do not guarantee continuous or uninterrupted availability.

The Services may be temporarily unavailable because of:

• scheduled maintenance;

• emergency maintenance;

• internet outages;

• telecommunications failures;

• third-party platform outages;

• cloud-service interruptions;

• cyberattacks;

• software errors;

• API changes;

• AI-provider interruptions; or

• circumstances beyond our reasonable control.

Where reasonably practicable, we will work to restore affected Services.

Unless expressly stated in a signed Service Level Agreement, no specific uptime percentage or response time is guaranteed.

17. Emergency Use

Unless specifically designed and contractually approved for such a function, an AI Employee is not an emergency response service and should not be relied upon as a substitute for 911, emergency medical services, law enforcement, fire services, crisis intervention, or other emergency resources.

Clients that configure emergency escalation procedures are responsible for maintaining accurate emergency contact and transfer information.

18. Right to Refuse, Suspend, or Terminate Service

J² Intelligence reserves the right, to the extent permitted by law, to refuse to enter into a business relationship or to suspend or terminate Services when reasonably necessary because of:

• nonpayment;

• material breach of these Terms;

• fraud or suspected fraud;

• illegal or prohibited activity;

• misuse of the Services;

• security threats;

• abuse of our personnel or systems;

• violation of third-party platform rules;

• regulatory or legal concerns;

• reputational or safety concerns;

• conduct reasonably likely to expose J² Intelligence or others to liability; or

• circumstances that make continued service technically or commercially impracticable.

Where circumstances reasonably permit, we may provide notice and an opportunity to correct a violation before termination.

We may immediately suspend Services where necessary to prevent harm, protect systems or data, comply with law, or address an urgent security issue.

If J² Intelligence terminates a prepaid Service for convenience rather than Client breach, nonpayment, unlawful conduct, or misuse, any applicable prepaid unused Service fees will be refunded on a prorated basis.

19. Client Termination

A Client may terminate or cancel Services according to the terms of the applicable subscription, order form, minimum commitment, or service agreement.

Termination does not relieve the Client of payment obligations accrued before the effective date of termination.

Upon termination, access to the AI Employee or connected systems maintained by J² Intelligence may cease.

The Client is responsible for obtaining any Client Data it wishes to retain before expiration of an applicable post-termination retrieval period, if one is provided.

20. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

J² INTELLIGENCE DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN A SIGNED WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED AVAILABILITY.

We do not warrant that:

• every AI response will be accurate;

• the Services will operate without interruption;

• every call will be answered successfully;

• every integration will operate continuously;

• all third-party services will remain available;

• all errors can be corrected immediately; or

• use of an AI Employee will produce a particular business outcome.

Some jurisdictions do not permit exclusion of certain warranties, so portions of this section may not apply where prohibited by law.

21. No Professional Advice

J² Intelligence provides technology and business-automation services.

Unless separately agreed in writing with an appropriately licensed professional, neither J² Intelligence nor an AI Employee provides legal, medical, tax, accounting, financial, investment, insurance, or other licensed professional advice.

AI-generated information should not be treated as a substitute for advice from an appropriately qualified professional.

22. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

J² Intelligence and its members, managers, officers, employees, contractors, affiliates, and agents will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of:

• profits;

• revenue;

• goodwill;

• business opportunities;

• customers;

• data; or

• anticipated savings,

arising out of or relating to the Services, even if advised that such damages were possible.

Except for liabilities that cannot lawfully be limited, J² Intelligence's aggregate liability arising out of or relating to a Service will not exceed the amount actually paid by the Client to J² Intelligence for that Service during the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations apply regardless of whether a claim arises in contract, tort, negligence, strict liability, statute, or another legal theory, to the extent permitted by law.

Nothing in these Terms excludes liability where exclusion or limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by law, the Client agrees to defend, indemnify, and hold harmless J2 Intelligence LLC, J² Intelligence, and their members, managers, officers, employees, contractors, agents, and affiliates from third-party claims, damages, liabilities, penalties, judgments, settlements, costs, and reasonable attorneys' fees arising from or relating to:

• Client Materials;

• information supplied by the Client;

• the Client's products or services;

• the Client's violation of law;

• unlawful telephone, SMS, or marketing activity directed or authorized by the Client;

• failure to obtain required consent;

• the Client's misuse of an AI Employee;

• infringement caused by Client Materials;

• Client instructions that violate third-party rights; or

• the Client's material breach of these Terms.

J² Intelligence will provide reasonable notice of an indemnified claim and reasonable cooperation in the defense.

The Client may not settle a claim in a manner that admits wrongdoing by J² Intelligence or imposes an obligation on J² Intelligence without our written consent.

24. Chargebacks and Billing Disputes

If the Client believes a charge is incorrect, the Client should contact J² Intelligence promptly so we can investigate the matter.

Nothing in these Terms restricts any chargeback, dispute, or payment right provided by applicable law or card-network rules.

Knowingly initiating a fraudulent chargeback or falsely claiming that an authorized transaction was unauthorized may constitute a material breach of these Terms.

25. Force Majeure

Neither party will be liable for failure or delay caused by circumstances beyond its reasonable control, including:

• natural disasters;

• fire;

• severe weather;

• war;

• terrorism;

• civil unrest;

• governmental actions;

• labor disruptions;

• widespread internet failures;

• telecommunications outages;

• utility failures;

• cyberattacks;

• cloud-provider outages;

• third-party platform failures; or

• similar events.

This section does not excuse payment obligations for Services already provided.

26. Changes to the Services

We may modify the Services where reasonably necessary to:

• improve functionality;

• maintain security;

• comply with law;

• respond to third-party platform changes;

• replace discontinued technology; or

• maintain reliable operations.

If a modification materially reduces a core paid feature during a committed Service term, we will make reasonable efforts to provide an alternative or otherwise address the affected Service.

27. Changes to These Terms

We may revise these Terms periodically.

For material changes affecting an ongoing paid Service, we will provide notice as required by applicable law or the applicable agreement.

Unless a different period is required by law, material changes ordinarily will become effective on the date stated in the revised Terms.

Changes will not retroactively alter already-accrued payment obligations or claims unless legally permitted and expressly agreed.

Continued use of the Services after revised Terms become effective constitutes acceptance where permitted by law.

28. Electronic Communications and Signatures

The Client agrees that electronic records, electronic signatures, checkout acceptances, order forms, invoices, and electronic communications may be used in connection with the Services.

To the extent permitted by law, electronic acceptance has the same effect as a handwritten signature.

The Client is responsible for maintaining current email and contact information.

29. Governing Law

These Terms and any dispute arising out of or relating to them are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30. Dispute Resolution and Venue

Before filing a lawsuit, the parties agree to make a good-faith attempt to resolve the dispute informally by providing written notice describing the dispute and requested resolution.

Unless emergency injunctive relief is reasonably necessary, each party will allow at least 30 days after receiving written notice for informal resolution efforts.

If a dispute is not resolved, and unless applicable law requires otherwise, any lawsuit arising from these Terms will be brought exclusively in a state court of competent jurisdiction serving Hampton, Virginia, or the applicable United States federal court having jurisdiction over Hampton, Virginia.

Each party consents to personal jurisdiction and venue in those courts.

Jury-Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THE RIGHT TO A TRIAL BY JURY IN A DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Nothing in this section prevents either party from seeking emergency or temporary injunctive relief when reasonably necessary to protect confidential information, intellectual property, systems, data, or other rights.

31. Notices

Routine Service communications may be provided electronically.

Formal legal notices to J² Intelligence should be sent to:

J2 Intelligence LLC
3007 W Mercury Blvd #1001
Hampton, VA 23666
United States

Email: [email protected]
Phone: (757) 384-4777

Notices alleging breach, termination for cause, indemnification claims, or legal disputes should identify the matter sufficiently for us to understand the nature of the notice.

Registered Agent for Service of Process

Formal service of legal process may be made in accordance with applicable law through:

Northwest Registered Agent LLC
8401 Mayland Dr
Ste A
Richmond, VA 23294

The registered-agent address should not be used for routine customer-service, billing, cancellation, modification, or privacy requests.

32. Assignment

The Client may not assign or transfer these Terms or a Service agreement without J² Intelligence's prior written consent, except where applicable law provides otherwise.

J² Intelligence may assign these Terms in connection with a merger, acquisition, sale of substantially all relevant assets, internal reorganization, or transfer to an affiliated or successor entity.

33. Independent Contractors

The parties are independent contracting parties.

Nothing in these Terms makes either party an employee, partner, joint venturer, franchisee, fiduciary, or general agent of the other.

An AI Employee supplied by J² Intelligence is a technology service and does not create an employer-employee relationship between J² Intelligence and the Client or between the AI system and the Client.

34. No Third-Party Beneficiaries

Except where expressly stated otherwise, these Terms are solely for the benefit of J² Intelligence and the Client and do not create enforceable rights in any third party.

35. Waiver

Failure by either party to enforce a provision of these Terms on one occasion does not waive the right to enforce that provision later.

A waiver is effective only to the extent clearly stated by the waiving party.

36. Severability

If any provision of these Terms is determined to be invalid or unenforceable, it will be modified or limited to the minimum extent necessary to make it enforceable where legally permissible.

The remaining provisions will remain in effect.

37. Survival

Provisions that by their nature should continue after termination will survive, including provisions relating to:

• accrued payments;

• intellectual property;

• confidentiality;

• disclaimers;

• limitation of liability;

• indemnification;

• dispute resolution; and

• governing law.

38. Entire Agreement

These Terms, together with the applicable:

• order form;

• proposal;

• invoice;

• statement of work;

• subscription agreement;

• maintenance agreement;

• Privacy Policy; and

• other expressly incorporated written terms,

constitute the agreement governing the applicable Services.

They supersede prior discussions or communications concerning the same subject matter, except for separately signed agreements expressly intended to remain in effect.

39. Contact Information

For questions concerning these Terms or J² Intelligence Services, contact:

J2 Intelligence LLC
J² Intelligence
3007 W Mercury Blvd #1001
Hampton, VA 23666
United States

Phone: (757) 384-4777
Email: [email protected]
Website: j-squared-intelligence.ai

J² Intelligence
Smarter Workforce. Stronger Business.

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