J² Intelligence - Privacy Policy

Effective Date: September 11, 2026
Last Updated: September 11, 2026

J2 Intelligence LLC, branded as J² Intelligence (“J² Intelligence,” “we,” “us,” or “our”), respects the privacy of our clients, prospective clients, website visitors, callers, users, and other individuals whose information may be processed through our services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our websites, artificial-intelligence receptionists, assistants and other AI employees, voice and chat systems, dashboards, integrations, forms, messaging services, and related products and services (collectively, the “Services”).

J2 Intelligence LLC is a Virginia limited liability company with its principal office in Hampton, Virginia.

This Privacy Policy is a notice describing our practices. Where applicable law requires consent for a particular activity, such consent will be obtained separately as required by law.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that J² Intelligence processes in connection with:

• our website and online forms;

• sales and prospective-client communications;

• client accounts and billing;

• AI voice receptionists and AI assistants;

• telephone calls, call recordings and transcripts;

• SMS and other electronic communications;

• chat systems;

• appointment and scheduling systems;

• customer-support systems;

• CRM and other business integrations;

• analytics and security activities; and

• other services that link to or reference this Privacy Policy.

This Policy does not replace the privacy policies of our business clients or third-party platforms that may be integrated with our Services.

2. Our Role When Processing Information

Depending on the circumstances, J² Intelligence may process personal information either for our own purposes or on behalf of one of our clients.

Information We Control

When you visit our website, request information from J² Intelligence, purchase our Services, communicate directly with us, or otherwise interact with J² Intelligence as a business, we generally determine why and how that information is processed.

In these circumstances, J² Intelligence generally acts as the business or data controller responsible for the information.

Information Processed for Our Clients

Our AI receptionists, assistants, and other AI Employees are frequently configured to interact with callers, customers, prospective customers, patients, parents, applicants, employees, or other individuals on behalf of a J² Intelligence client.

In these circumstances, the client generally determines the purposes for which the information is collected and used, and J² Intelligence generally processes the information on the client's behalf and according to the client's instructions.

For example, an AI receptionist may collect information needed to:

• answer a caller's questions;

• qualify an inquiry;

• schedule an appointment or tour;

• create or update a CRM record;

• process a service request;

• route a telephone call;

• send a confirmation message;

• obtain information requested by the client; or

• perform another workflow configured by the client.

If your information was collected through an AI system operated on behalf of one of our clients, privacy requests relating to that information should generally be directed to that client. We will assist our clients with appropriate privacy requests as required by our agreements and applicable law.

3. Personal Information We May Collect

Depending on how you interact with us or one of our Services, we may process the following categories of information.

Contact and Identification Information

This may include:

• name;

• telephone number;

• email address;

• mailing address;

• company or organization;

• job title; and

• other contact information you provide.

Business and Client Information

This may include:

• business name;

• industry;

• business address;

• website;

• products or services;

• business hours;

• customer-service procedures;

• pricing or service information;

• operational instructions;

• account information;

• subscription information; and

• information necessary to configure an AI Employee.

Communications and AI Interaction Data

This may include:

• telephone conversations;

• call transcripts;

• chat messages;

• SMS messages;

• emails;

• customer-support communications;

• appointment requests;

• lead information;

• intake answers;

• notes; and

• information voluntarily provided during an interaction with an AI Employee.

Audio and Telephone Information

Our voice AI Services may process:

• audio from telephone calls;

• call recordings, where recording is enabled;

• transcripts;

• caller telephone numbers;

• call duration;

• call timestamps;

• routing information; and

• related telecommunications metadata.

Where applicable law requires notice or consent before a telephone conversation may be recorded or transcribed, the appropriate notice and/or consent must be provided or obtained.

J² Intelligence does not intentionally create biometric voiceprints for the purpose of uniquely identifying individuals unless such functionality is specifically implemented, separately disclosed, and permitted under applicable law.

Device and Usage Information

When you use our website or online Services, we may automatically receive information such as:

• IP address;

• browser type;

• operating system;

• device information;

• pages visited;

• referring pages;

• approximate location derived from an IP address;

• date and time of access;

• cookie identifiers; and

• interaction and diagnostic information.

Billing and Transaction Information

We may process information relating to:

• purchases;

• subscription status;

• invoices;

• payment status; and

• transaction history.

Payment-card information may be handled directly by third-party payment processors. We do not intend to store complete payment-card numbers unless necessary and appropriately secured.

Client-Controlled Information

Our clients may configure an AI Employee to request additional information necessary for their business operations.

Depending upon the client and industry, this could include appointment information, service requests, enrollment information, household information, dates of birth, information relating to children, accessibility needs, health-related information, or other information provided by a caller or user.

J² Intelligence processes such information only as necessary to provide the applicable Services, satisfy our contractual obligations, comply with client instructions, maintain security, or comply with law.

4. Sensitive Information

Certain information may be considered sensitive personal information under applicable law, including information concerning health conditions, precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, citizenship status, genetic information, or biometric information used for unique identification.

We do not intentionally request sensitive information for our own purposes unless it is reasonably necessary for a disclosed business purpose and its collection is permitted by law.

Where J² Intelligence processes sensitive information on behalf of a client, the client is responsible for determining whether consent, authorization, or another legal basis is required for its collection. J² Intelligence will process such information according to the client's documented instructions and applicable law.

We do not sell precise geolocation information.

5. Information Relating to Children

J² Intelligence's own website and business Services are directed toward businesses and adults and are not designed for children under 13 to independently use.

However, some of our clients—including childcare and family-service businesses—may use AI Employees to process information concerning children that is provided by a parent, legal guardian, or authorized adult.

Such information may include a child's name, date of birth, age, enrollment information, allergies, accommodations, scheduling information, or similar information required by the client.

In these circumstances, J² Intelligence processes the information on behalf of the applicable client.

We do not knowingly use children's personal information for targeted advertising or sell children's personal information.

Where the Children's Online Privacy Protection Act (“COPPA”) or another child-privacy law applies, the responsible business must obtain any required parental authorization or verifiable parental consent.

6. How We Use Personal Information

We may use personal information to:

• provide and operate our Services;

• design and configure AI Employees;

• answer telephone calls or messages;

• schedule appointments;

• route communications;

• create or update CRM records;

• perform workflows requested by a client;

• provide customer support;

• manage client relationships;

• process payments and subscriptions;

• send service-related communications;

• troubleshoot and maintain our systems;

• monitor performance and service quality;

• detect fraud, misuse, abuse, and security threats;

• maintain business and accounting records;

• comply with contractual obligations;

• comply with legal obligations;

• enforce our agreements;

• protect our rights, customers, users, systems, and property; and

• improve the functionality and reliability of our Services.

We may also use information to communicate with prospective or existing clients about J² Intelligence products or services where permitted by law.

Recipients may opt out of promotional email communications using the unsubscribe mechanism provided in the message.

7. Artificial Intelligence Processing

Our Services use artificial-intelligence technologies to perform tasks such as conversational interaction, answering questions, summarizing information, routing calls, collecting information, scheduling, and executing client-configured workflows.

Information submitted to an AI Employee may be transmitted to technology providers necessary to process the interaction.

We seek to configure our vendors and systems consistent with our contractual obligations, privacy requirements, and security practices.

J² Intelligence does not represent an AI Employee as a human where disclosure of its artificial nature is required by applicable law.

Clients should not configure an AI Employee to make final decisions involving employment, credit, housing, insurance, healthcare eligibility, or other decisions producing legal or similarly significant effects unless appropriate legal review, safeguards, human oversight, and required notices have been implemented.

8. Call Recording and Transcription

Telephone conversations handled through our Services may be recorded, transcribed, summarized, or analyzed when those features are enabled.

Because telephone-recording and consent requirements may vary depending on the location of the participants, J² Intelligence and its clients are responsible for implementing appropriate notices, disclosures, and consent procedures applicable to the particular deployment.

Recordings and transcripts may be used to:

• perform the requested service;

• document communications;

• create client records;

• schedule appointments;

• improve service quality;

• troubleshoot the AI Employee;

• investigate complaints;

• maintain security; and

• comply with legal obligations.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Service Providers and Processors

These may include providers of:

• website hosting;

• cloud infrastructure;

• artificial-intelligence technology;

• telecommunications and VoIP services;

• SMS and email delivery;

• CRM systems;

• scheduling systems;

• customer-support platforms;

• payment processing;

• analytics;

• cybersecurity; and

• other technology necessary to provide our Services.

These providers may process information only for the purposes permitted by their agreements with us and applicable law.

Our Clients

When an individual communicates with an AI Employee deployed for a J² Intelligence client, information obtained from that interaction may be provided to the client for whom the AI Employee is operating.

Professional Advisors

We may disclose information when reasonably necessary to attorneys, accountants, insurers, auditors, tax professionals, or other professional advisors.

Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with law;

• respond to valid legal process;

• respond to a court order, subpoena, or governmental request;

• protect legal rights;

• investigate fraud or unlawful conduct; or

• protect the safety of individuals.

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar corporate transaction, subject to applicable law.

At Your Direction

We may disclose information when you or the applicable client directs or authorizes us to do so.

10. Sale, Sharing, and Targeted Advertising

J² Intelligence does not sell personal information for monetary compensation.

We also do not sell telephone numbers, SMS opt-in information, or messaging consent.

Information provided for SMS consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes. Information may be provided to telecommunications providers, messaging platforms, or other processors solely as necessary to deliver communications and operate the Services.

Our website may use analytics or advertising technologies that receive device identifiers, cookie identifiers, IP addresses, or website activity.

Certain state privacy laws may define some advertising-related disclosures more broadly as a “sale,” “sharing,” or “targeted advertising.” Where our activities fall within those definitions and applicable law requires an opt-out, we will provide the required opt-out mechanism.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• operate the website;

• remember preferences;

• maintain security;

• understand website usage;

• measure performance; and

• support advertising or marketing activities where enabled.

You can control cookies through your browser and, where provided, our cookie preference tools.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for processing subject to those requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide Services, maintain client accounts, satisfy contractual requirements, comply with legal or accounting obligations, resolve disputes, enforce agreements, and maintain security.

Retention periods may differ depending on:

• the type of information;

• the applicable client configuration;

• contractual requirements;

• whether an account remains active;

• applicable legal requirements; and

• security and dispute-resolution needs.

Call recordings, transcripts, and other Client-Controlled Information may be retained according to the client's selected configuration or contractual requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations associated with backup systems.

13. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, loss, misuse, alteration, or disclosure.

Safeguards may include access controls, authentication measures, encryption where appropriate, system monitoring, vendor controls, employee access restrictions, and other security practices appropriate to the nature and sensitivity of the information.

No internet-connected service or information-security system can guarantee absolute security.

If we become aware of a security incident involving personal information, we will take appropriate steps consistent with applicable contractual and legal requirements.

14. Privacy Rights

Depending upon where you reside and whether the applicable privacy law applies to J² Intelligence or the particular processing activity, you may have the right to request that we:

• confirm whether we process your personal information;

• provide access to personal information;

• correct inaccurate information;

• delete personal information;

• provide certain information in portable form;

• opt you out of the sale of personal information;

• opt you out of targeted advertising;

• opt you out of certain automated profiling;

• restrict or limit certain uses of sensitive information; or

• provide additional information concerning our processing practices.

The availability and scope of these rights differ by jurisdiction and are subject to legal exceptions.

Virginia Residents

If the Virginia Consumer Data Protection Act applies to our processing, Virginia residents may have rights to access, correction, deletion, data portability, and to opt out of targeted advertising, the sale of personal data, and certain profiling that produces legal or similarly significant effects.

Where required under the VCDPA, we will respond to an authenticated request within 45 days. That period may be extended once by an additional 45 days when reasonably necessary and permitted by law.

If we deny a request subject to the VCDPA, you may appeal our decision by contacting us using the same privacy-request method and stating that you are submitting a “Privacy Request Appeal.”

Where applicable, we will respond to an appeal within the period required by law and provide information about further complaint procedures if the appeal is denied.

Submitting a Privacy Request

You may contact us at:

Email: [email protected]
Subject: Privacy Request

or

Phone: (757) 384-4777

We may need to verify your identity before completing certain requests.

We will request only information reasonably necessary to authenticate the request.

You will not be discriminated against for exercising a privacy right provided by applicable law.

If J² Intelligence processes your information solely on behalf of one of our clients, we may direct your request to that client or ask you to contact the client directly.

15. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

Transactional or service communications—including billing notices, security notices, appointment confirmations, account notifications, or messages necessary to provide requested Services—may continue even after you opt out of promotional communications.

For SMS communications, you may follow the opt-out instructions included in the applicable message, such as replying STOP, where supported.

16. Third-Party Websites and Integrations

Our Services may integrate with third-party platforms such as CRM systems, calendars, telephone providers, payment processors, messaging systems, or other software selected by J² Intelligence or our clients.

Third-party platforms maintain their own privacy practices and terms.

When a client instructs us to connect an AI Employee to a third-party platform, information may be transferred to that platform as necessary to perform the requested integration.

J² Intelligence is not responsible for an independent third party's privacy practices outside our control.

17. International Processing

J² Intelligence is based in the United States, and personal information may be processed or stored in the United States or other locations in which our service providers operate.

Where applicable law requires safeguards for international transfers of personal information, we will use legally recognized mechanisms as required.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business operations, vendors, or legal requirements.

When we update this Policy, we will revise the “Last Updated” date above.

If applicable law requires additional notice or consent for a material change, we will provide such notice or obtain consent as required.

19. Contact Us

Questions, complaints, or requests concerning this Privacy Policy or our privacy practices may be directed to:

J2 Intelligence LLC
J² Intelligence
3007 W Mercury Blvd #1001
Hampton, VA 23666
United States

Phone: (757) 384-4777
Email: [email protected]

Registered Agent for Service of Legal Process

Northwest Registered Agent LLC
8401 Mayland Dr
Ste A
Richmond, VA 23294

The registered-agent address is provided for formal legal service. Privacy requests should be sent using the contact information above.

J² Intelligence
Smarter Workforce. Stronger Business.

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